Katinia Tongamana

1207 West California Avenue, Salt Lake City, Utah 84104 

801-931-7863: TONGA-MANA@HOTMAIL.COM

Objective: Maintain a job in a professional environment

Professional Experience:

 

Receptionist/ Office Assistant

 

Reser's Fine Foods - Salt Lake City, UT - March 2013 to Present

Answering and directing all incoming calls for the company, screeing the calls as needed. Making copies,

dealing with employee's personal information. Occasional data entry into the system. Planning, and scheduling

for company events. Scheduling interviews, and pulling applications

 

Customer Service Rep, (sales) (seasonal)

Franklin Covey, West Valley, Utah. October 2012-January 2013

              Processing orders though Oracle for customer calling in to place an order. Up selling Franklin Covey’s line of products as well as other manufacturers. Took manual orders, and entered them into the system when needed. Process personal payments for customers when an order was being placed.

 

Customer Service Rep (temporary)

ACS, Sandy, Utah. September 2012-October 2012

              Taking inbound calls for CVS pre-enrollment. Assisting members in getting Medicare Part D, as part of their insurance coverage. Updating data in a computer system, and answering any further questions the client may have.

Customer Service Rep: (temporary)

Teleperformance, Salt Lake City, Utah 84104, July 2012-September 201

              Taking inbound calls for Century link customers. Assisted with my accounts, updating information on various computer programs within the company. And up selling the clients with current promotions and products available to them.

 

 

Machine Operator: (temporary)

Haemonetics, Draper, Utah May 2012-August 2012

              Operate machinery that creates plasma bowls and bottles. Working in a cleanroom environment. Document every hour the progress of the production line, from inspection of the bowls, to the wrapper, and packaging paperwork.

Customer Service Agent:

Margie’s Sewing, Salt Lake City, Utah. 84104, January 2012-May 2012

              Family owned company. In charge of taking orders from the customers. Handling cash, inventory check on products stocked. Running the machinery in order to make patterns for quilts.

Customer Service:

C3 Communications, Salt Lake City, Utah 84104 August 2011-January 2012

              Contacting existing Humana customers and capturing and maintaining accurate and complete customer information in a Customer Relationship Management system or other database. And setting appointments to close gaps in their health care

Caregiver:

At Home Caregiver,  Salt Lake City, Utah. 84104 August 2010-January 2012

              Aid family members in which had poor health conditions, was getting paid through a program they were enrolled in.  Assisted in cleaning, cooking, giving them their medication, and also giving diabetes shots to those who were in need of them

Sales Associate:

Costco, Bountiful, Utah, 84010 June 2010-July 2010

              Sold products for a company called, Chandler Farms. I would greet customers, hand out samples of beauty products, just had to have a uplifting attitude.

Reser's Fine Foods Salt Lake City, Utah 84104              April 2009-August 2010

QA Clerk/Inventory Clerk

              Food Plant, that makes authentic Mexican food. From burritos to salsas, salads, and even dessert. My main duty was collecting data on tortilla products being produced within a 12 hour shift. From checking product weight, to experation dates, and even inventory check. Also ran Laboratory test on tortillas making sure it would not mold within a certain time period. Within the time period became a team lead, conducting breaks, lunches, and assisting my co-workers.

Budget Car and Truck Rental Salt Lake City, Utah 84111              June2008- January 2009

Counter Clerk

              A rental service that provides a car, suvs, and even trucks for your daily needs.I was in charge of opening/closing the store. Setting the alarm on and off each day. I was responsible for making reservations for customers, and also gathering personal information from them when renting a vehicle. Inventory on the lot, checking what cars/trucks were available, and sending such information to the main headquaters.

Glendale Intermediate, Salt Lake City, Utah, 84104    August 2006- May 2008

Office Clerk

              Internship at Glendale Intermediate. Where I was the receptionist in the mornings. Answering phone calls, making copies, arranging meetings, and plans for the day. Worked with students coming late to school, and those who also got introuble.

 

Education

High School Graduate, Ames Academy, Murray, Utah

Skills

Html

Dreamweaver

Word

Speak fluent Tongan

Detail Oriented

Multiple phone line

Detailed Oriented

Knowledge of Oracle

Data Entry

 

References:

Madison Pe'a: 801-708-98-79 (cell phone)

Lomani Tongamana: 385-227-5277

Ayah Hammad: 801-403-5469